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Project/Programme 2019
Evaluation of the Department of Public Information
Agency
United Nations Office of Internal Oversight Services

Overview

As the public face of the United Nations, the Department of Public Information communicated the ideals and work of the Organization to diverse global audiences. It did so through a broad and varied range of activities, including determining
messaging on key issues, coordinating campaigns and events, producing multimedia and multilingual news on various platforms and running the United Nations flagship social media accounts and web presence.

The Office of Internal Oversight Services (OIOS) examined the relevance, efficiency and effectiveness of key outputs of the Department, given the changing media and communications environment, in communicating and building support for the work and ideals of the United Nations. In its evaluation, OIOS employed mixed methods, including interviews and surveys with Department staff and key stakeholders, visits to field offices of the Department, document and data review, social media analytics and direct observation.

Report Details

Year Published 2019
Type Project/Programme
Theme/s Communications and media
Joint No
Partner/s N/A
SDG/s
SDG17 - Partnerships for the Goals
Focal Point Email ied@un.org
Managed by Independent Evaluation Office Yes
Geographic Scope Global

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Evaluation of the Department of Public Information
2019

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